Shipping policy
🚚 Shipping Rates
We deliver your favorite Filipino pantry items across the Netherlands and Europe.
📍 Shipping Overview
| Destination | Free Shipping From | Standard Rate |
|---|---|---|
| Netherlands | €55 | €6.95 |
| Belgium | €12.95 | |
| Other EU countries | — | Please contact us |
❄️ Frozen Goods – Shipping Rates
Frozen products require special cold-chain handling. An additional surcharge applies on top of the standard shipping fee:
| Number of Frozen Items | Surcharge |
|---|---|
| 1 – 5 items | + €5.95 |
The frozen surcharge is automatically added at checkout.
⚠️ Important for Frozen Orders
- Frozen items are shipped Tuesday to Thursday only via PostNL
- We are not responsible for delays caused by the carrier
- We are not liable if products arrive partially or fully defrosted
📦 General Information
- Orders are processed within 1–2 business days
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by carriers, customs, or weather conditions
- Local pickup is available — simply select this option at checkout
